Delete account and data

Last updated: 10/09/2026

This page describes how Share Moments users (app developed by Sham) can request deletion of their account and the personal data associated with it. Share Moments does not offer automatic deletion inside the app yet: the request is processed manually by email so we can verify your identity before erasing your data.

1. How to request deletion

Step 1.Send an email to support@sham-app.store from the same Google account you use to sign in to Share Moments.

Step 2.Use “Delete my Share Moments account” as the subject and include the display name shown in the app.

Step 3.You will receive a confirmation once the deletion is complete. The process takes at most 30 days from the moment we receive your request.

2. What data is deleted

• Your display name and the link to your Google account (Firebase identifier).
• Your app access tokens.
• Your membership in the events you joined.

3. What data is kept, and for how long

The photos and videos you already uploaded to a shared event are not deleted immediately when your account is removed, because they are visible to the other guests of that same event. That content follows the event’s retention rule: it is deleted automatically when the active window ends, which is 72 hours (3 days) on the free plan and up to 7 days if the host bought a paid extension.

We keep no other data of yours beyond that period once the account deletion is processed.

4. More information

For the full detail of what data we collect and how we use it while your account is active, see our Privacy policy.